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Terms + Conditions

Solutions with Nan Services and Nan’s Village Membership

1. User Acknowledgment and Acceptance of Terms

Solutions with Nan LLC, and Kerri Nachlas (collectively, “we,” “us,” or “our”) provides our website, checkout pages, learning platforms, community spaces, and related services and materials (collectively, the “Site”) to you (“you”), subject to these Terms and Conditions (the “Terms”), as well as any other written agreement between you and us.

When using the Site, you are also subject to any posted rules or guidelines applicable to a specific service or community space. Those rules are incorporated into these Terms by reference.

These Terms are effective as of today's date. We reserve the right to update these Terms from time to time. It is your responsibility to review the Terms periodically. Your continued use of the Site after any changes constitutes acceptance of the updated Terms.

As used in these Terms, references to our “Affiliates” include our current and future owners, subsidiaries, affiliated companies, officers, contractors, suppliers, partners, sponsors, and advertisers, including all parties involved in creating and delivering the Site and our services.

By clicking “Purchase,” “Subscribe,” “Enroll,” or otherwise completing checkout, you acknowledge that you have read, understood, and agree to be bound by these Terms.

 

2. Description of Services

We offer parenting education and coaching style services, which may include, but are not limited to:

  • Peace in a Week, a short term support service that includes one on one help across the defined week described at purchase
  • Solution Session, a one hour call with a recording provided
  • Nan’s Village, a membership product with an ongoing subscription that may include community access, resources, and other member benefits described at the time of purchase
  • Educational materials, workshops, live and recorded instruction, downloadable resources, recommended resources, social media links, and contact forms

All services provided are educational and coaching based in nature. We do not provide medical, psychological, therapeutic, legal, or mental health services. Participation does not create a therapist client relationship, a medical provider relationship, or any other professional licensed relationship.

If you believe you are in crisis or may harm yourself or others, do not use our services as a substitute for emergency support. Contact local emergency services immediately.

We may modify, update, or discontinue any portion of the Site or services at any time. We are not liable to you or any third party for exercising this right.

 

3. Purchases, Access, and Digital Delivery

By completing a purchase through our checkout system, you authorize us to charge the payment method provided for the total amount displayed at checkout, including any payment plan terms you select.

Unless otherwise stated, all materials are delivered electronically and no physical products are provided.

You are responsible for maintaining the confidentiality of your login credentials. Sharing login information, redistributing materials, or granting access to any third party is prohibited and may result in immediate termination of access without refund.

 

4. Payment Plans, Financial Responsibility, and Collections

If you choose a payment plan, you agree to complete all scheduled payments. Payment plans are offered as a convenience and do not reduce the total purchase price.

If a payment fails and your account becomes past due, we may suspend or terminate access to services and related community spaces until the account is brought current. We may revoke access permanently for continued nonpayment.

You are responsible for the total balance owed regardless of participation, completion, or perceived results.

In the event of nonpayment, delinquency, or chargeback, we reserve the right to pursue collection of any outstanding amounts. You agree to be responsible for reasonable costs associated with collection, including administrative fees, collection agency fees, court costs, and reasonable attorneys’ fees, to the extent permitted by law.

This provision survives termination of access.

 

5. Refund Policy
Solution Session and Peace in a Week

All sales are final. No refunds.

Nan’s Village

We offer a 7 day refund period for Nan’s Village. To request a refund, you must email us within 7 calendar days of your initial membership purchase and include the email address used at checkout.

If your refund request is approved, we will refund the membership fees paid for that initial purchase and your membership access will be removed.

After the 7 day period, membership fees are nonrefundable.

 

6. Nan’s Village Subscription and Cancellation Terms

If you purchase a Nan’s Village subscription, you authorize us to charge your payment method on a recurring basis at the price and billing interval shown at checkout until you cancel.

You may cancel at any time. Cancellation stops future renewals and will take effect on your next billing date. You will keep access through the end of your current paid billing period unless we terminate access for a Terms violation.

Pricing for your membership is locked at the rate you joined. We will not increase your renewal rate.

 

7. Scheduling and Attendance 

Solution Session

A Solution Session is a one hour call. A recording is provided unless there is a technical failure outside our control. You are responsible for attending on time. If you arrive late, the call still ends at the scheduled end time.

Peace in a Week

Peace in a Week is delivered across the timeframe described at purchase. You are responsible for participating during the scheduled timeframe. If you do not engage during the scheduled timeframe, we are not required to extend or repeat the service unless we agree in writing.

Rescheduling and cancellations

Any rescheduling or cancellation rules that apply to a booked call will be communicated in the booking confirmation, confirmation page, or checkout terms for that service.

 

8. Recordings and Use of Calls

If a recording is provided, it is for your personal use only. You may not copy, share, publish, sell, sublicense, or distribute recordings or transcripts.

You acknowledge that technology is imperfect. If a recording fails due to technical issues, our responsibility is limited to delivering the service itself and, at most, offering a reasonable alternative at our discretion.

 

9. Community Standards and Code of Conduct

Access to community spaces, including Nan’s Village, is a privilege. By participating, you agree to:

  • Engage respectfully with other members
  • Maintain confidentiality of personal information shared by others
  • Refrain from harassment, discrimination, judgment, or harmful language
  • Avoid promotion, solicitation, or self marketing unless expressly permitted
  • Not share, copy, or redistribute our materials or other members’ contributions

We may remove content, restrict access, or terminate participation in community spaces for behavior that violates these standards or undermines the safety and integrity of the community. Termination of community access may occur without refund.

 

10. Third Party Sites and Information

This Site may link to third party websites or refer to third party information, tools, or services. These third parties are not under our control and we are not responsible for their accuracy, legality, or content.

Links are provided for convenience and do not imply endorsement.

 

11. Intellectual Property

© 2025 Solutions with Nan LLC. All rights reserved.

“Content” includes all information, communications, videos, audio, lesson materials, frameworks, language scripts, worksheets, graphics, logos, and written materials available on or through the Site.

All Content is protected by copyright, trademark, and other applicable laws and is owned by Solutions with Nan LLC and or our Affiliates.

You may not copy, reproduce, modify, republish, upload, post, transmit, distribute, sell, sublicense, or use any Content for commercial purposes without prior written permission.

 

12. Disclaimer of Warranties

All materials and services are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

We make no guarantees regarding outcomes or results. Parenting and family outcomes are influenced by many factors outside our control, including your child’s development, health, environment, and your ability to implement suggestions consistently.

 

13. Limitation of Liability

To the maximum extent permitted by law, in no event shall we or our Affiliates be liable to you or any third party for any special, incidental, indirect, consequential, or punitive damages arising from your use of, or inability to use, the Site or services.

 

14. Indemnification

Upon request by us, you agree to defend, indemnify, and hold harmless Solutions with Nan LLC, Nan’s Village, Kerri Nachlas, and our Affiliates from any liabilities, claims, damages, or expenses (including attorneys’ fees) arising from your use or misuse of the Site or services, or your violation of these Terms.

 

15. International Use

This Site may be accessed worldwide. We make no representation that materials are appropriate or available for use outside the United States. Users accessing the Site from other locations do so at their own initiative and are responsible for compliance with local laws.

 

16. Governing Law

This Site is controlled from within the United States. By accessing the Site, both parties agree that the laws of the State of Missouri, without regard to conflict of law principles, govern all matters relating to use of the Site and purchase of services.

 

17. Notices

All notices shall be made in writing via email.

Notices to us must be sent to:
300 Morgan Trail, Branson West, MO 65737

We may also provide notices through the Site, which constitute notice at the time of posting.

 

18. Entire Agreement

These Terms constitute the entire agreement between you and us concerning the subject matter herein and supersede all prior agreements and understandings.

 

19. Miscellaneous

  • The prevailing party in any enforcement action is entitled to costs and attorneys’ fees
  • Any claim must be brought within one year of arising or be forever barred, to the extent permitted by law
  • You may not assign your rights under these Terms
  • We may assign our rights and obligations
  • Failure to enforce any provision does not constitute waiver
  • If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect

By continuing to use this Site or completing purchase or subscription, you acknowledge that you have read, understood, and agree to these Terms.

 

By continuing to use this Site or completing purchase or subscription, you acknowledge that you have read, understood, and agree to these Terms of Use.