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Privacy Policy

 

Solutions with Nan LLC
Applies to Solutions with Nan, Nan’s Village, and The Parent Coach Certification Course
Effective date: January 1, 2025

Privacy Summary

Here’s the simple version.

âś” We collect the information we need to deliver what you are signing up for, like your name, email, and payment details.
âś” Your payment details are processed by our payment provider. We do not sell your personal information.
âś” We share information only with trusted services that help run the business, like website hosting, email tools, payment processing, and community platforms.
âś” If you join a community, what you share there may be seen by other members. Share thoughtfully.
âś” You can unsubscribe from marketing emails anytime. You will still receive important service emails, like receipts and access information.
âś” If you want to access, correct, or delete your data, email us at [email protected]

 

The full policy is below.

1. Who we are

Solutions with Nan LLC operates multiple brands and services, including:

  • Solutions with Nan
  • Nan’s Village (membership)
  • The Parent Coach Certification Course

This Privacy Policy applies to personal information collected through:

  • Solutionswithnan.com
  • Parentcoachcertificationcourse.com
  • Our related checkout pages, learning platforms, community spaces, forms, and service communications connected to those websites and brands

Mailing address: 300 Morgan Trail, Branson West, MO 65737
Privacy contact email: [email protected]

 

2. The information we collect

We collect information in a few ways.

Information you provide to us
This may include:

  • Name and email address
  • Phone number (if you provide it)
  • Billing address
  • Purchase and subscription information
  • Information you submit through forms, surveys, applications, community posts, comments, direct messages, and support requests
  • Information you choose to share during coaching style interactions, calls, or within community spaces

Information collected automatically
When you visit our websites or use our platforms, we may automatically collect:

  • IP address
  • Device and browser details
  • Approximate location based on IP address
  • Pages viewed, links clicked, and actions taken
  • Date and time of access
  • Referring website or source

This is typically collected using cookies and similar technologies.

 

3. How we use your information

We use personal information to:

  • Provide and deliver services, including course access, membership access, and support
  • Process payments, manage subscriptions, and maintain purchase records
  • Send service communications such as confirmations, receipts, access details, and important updates
  • Respond to questions and provide customer support
  • Improve our websites, services, and user experience
  • Maintain the safety and integrity of our community spaces
  • Detect fraud, misuse, and security issues
  • Enforce our Terms and protect our rights
  • Comply with legal obligations

 

4. How we share your information

We do not sell your personal information.

We may share personal information with service providers that help us operate the business, such as:

  •  Website hosting and platform providers
  • Payment processors
  • Email and communications providers
  • Scheduling and video meeting tools
  • Community platform providers
  • Analytics providers
  • Contractors who support operations or customer service

These providers are permitted to use your information only to perform services for us.

We may also share information if required to comply with law or legal process, respond to lawful requests, protect our rights, enforce our Terms, or protect the safety of users or others.

 

5. Payments

Payments are handled by third party payment processors. Your payment information is collected and processed by those processors according to their privacy and security practices. We recommend reviewing the relevant processor’s privacy policy.

 

6. Community spaces and user generated content

If you post or share information in community spaces (including Nan’s Village or any course related community), other members may be able to see what you share depending on the space and its settings. Please share thoughtfully and avoid posting information you want kept private.

 

7. Cookies and similar technologies

We may use cookies and similar technologies to:

  • Operate our websites and platforms
  • Remember preferences
  • Understand how visitors use our websites
  • Measure marketing and traffic performance

You can control cookies through your browser settings. If you disable cookies, parts of the websites may not function properly.

 

8. Email and marketing preferences

We may send you:

  • Service emails that are necessary to deliver what you purchased or subscribed to
  • Marketing emails if you opt in, or if permitted by applicable law

You can unsubscribe from marketing emails using the link in the email. Unsubscribing from marketing emails will not stop service emails.

 

9. Data retention

We keep personal information only as long as reasonably necessary for legitimate business purposes, such as providing services, maintaining records, resolving disputes, enforcing agreements, and complying with legal obligations.

 

10. Security

We take reasonable steps to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

 

11. Children’s privacy

Our websites and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, contact us and we will take steps to delete it.

 

12. Your rights and choices

Depending on where you live, you may have rights related to your personal information, which may include:

  • Requesting access to the personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of certain information
  • Requesting a copy of your information
  • Objecting to or restricting certain processing in some circumstances

To make a request, email us at [email protected] 
We may need to verify your identity before completing a request.

 

13. International users

If you access our websites or services from outside the United States, your information may be processed and stored in the United States or other locations where our service providers operate. By using our websites and services, you consent to this processing.

 

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our websites with a new effective date. Continued use of our websites or services after changes means you accept the updated policy.

 

15. Contact us

If you have questions about this Privacy Policy or your personal information, contact us:
Solutions with Nan LLC
300 Morgan Trail, Branson West, MO 65737
Email: [email protected]Â